Complaints Policy
Our Commitment
BoxenSpace is committed to providing a high-quality service to all our customers. We take all complaints very seriously and use them as an opportunity to improve our services. If you are not satisfied with any aspect of our service, please let us know.
How to Make a Complaint
You can make a complaint by contacting our customer service team via email or phone.
- Email: shop@boxenspace.co.uk
- Phone: 02080586075
What to Include in Your Complaint
To help us resolve your complaint as quickly as possible, please provide the following information:
- Your full name and order number.
- A clear description of your complaint.
- What you would like us to do to resolve the issue.
What Happens Next
- We will acknowledge receipt of your complaint within 3 business days.
- We will investigate your complaint thoroughly.
- We aim to provide a full response and resolution within 14 business days. If the issue is complex, we will keep you updated on our progress.
If You Are Still Not Satisfied
If you are not satisfied with our final response, you may be able to refer your complaint to an alternative dispute resolution (ADR) provider. ADR is a process that allows disputes to be settled out of court.
